Cancellations and refunds

Last updated 24 October 2026

Everything is baked fresh for your order, so we can only take cancellations before we start baking. If we let you down, we refund you in full.

If you cancel

• Before the kitchen accepts your order: cancel any time for a full refund.
• After it's accepted, more than 24 hours before your delivery or pickup slot: full refund, or we can move it to another day if we have room.
• Within 24 hours of your slot: we've usually bought ingredients and started baking, so we can't refund. We'll try to move it to another day once if we can.

To cancel, message us on WhatsApp at +91 99443 99821 with your order number.

If we cancel

If we can't make your order, for example because the day is full or an ingredient isn't available, we cancel it and refund the full amount, including the delivery fee. You don't need to ask.

Subscriptions

• You can cancel your subscription any time from your subscription page (the link we send you). We cancel every box we haven't started and refund them in full, including their delivery fee.
• A box within 24 hours of its Saturday is already being baked, so it still comes and isn't refunded.
• If we can't send a box, we move it to another day with your OK, or cancel and refund that box.
• If our kitchen can't take a new subscription, we refund the whole payment.

If something is wrong with your order

If a bake arrives damaged, is missing, or isn't what you ordered, send us a photo on WhatsApp within 2 hours of delivery. We'll replace it or refund that item, whichever you prefer. We can't refund for taste preferences, or for bakes that weren't stored as we suggest on the delivery page.

How refunds reach you

• Refunds go back to the same UPI account, card or bank account you paid with. We don't refund in cash.
• We start the refund within one working day of the cancellation.
• Razorpay and your bank usually take 5 to 7 working days to show it in your account.
• If you paid twice for the same order by mistake, we refund the extra payment.